Service Pricing & Additional Charges
The following additional fees and charges apply to equipment supplied and services provided by MiD Solutions 4 Documents.
These charges form part of the Equipment Conditions and Service Terms applicable to your agreement.
Additional Service Charges
Repairs and Service Calls Outside the Service Plan
Service or repairs required for reasons excluded under the Equipment Conditions, including damage, misuse, mishandling, neglect, abnormal operating conditions, faulty electrical supply, substandard supplies or toner, third-party alteration or repair, IT or network faults, failure to provide access, or other circumstances excluded under the Equipment Conditions, are charged dependent on the situation and will be quoted prior to the work being carried out.
Removal or Transfer of Equipment
Where MiD Solutions 4 Documents agrees to the relocation or transfer of equipment, additional costs reasonably incurred may be charged, including travel time, travel expenses and additional engineer attendance.
These charges will be explained on a separate relocation form that will be sent out to the customer.
IT and Network Faults
Calls or attendance relating to IT or network faults, network changes, third-party systems or other matters outside the MiD Solutions 4 Documents Service Fee are charged at £[INSERT CURRENT RATE] + VAT per hour/call, as applicable.
Annual Maintenance – Sale Equipment
For equipment purchased outright, annual maintenance is charged at £149 + VAT per machine per year, unless otherwise stated on the Order Form.
OneStop Annual Fee
The annual OneStop fee is £69.99 + VAT per year, charged annually in arrears.
Network Support
Network support is £14.99 + VAT per month, charged monthly in arrears, unless the customer has opted out where applicable.
Remote support, connections, reconnections, changes or additions involving networks or devices may be charged at the applicable current engineer or support rate.
Equipment Return and Collection Charges
Where equipment is required to be returned following termination or expiry of an agreement, a collection fee of £250 + VAT per item may apply.
The collection fee will be waived where the customer enters into a replacement agreement with MiD Solutions 4 Documents for equipment of an equivalent or superior specification.
Hard Drive Wipe
Equipment returned to MiD Solutions 4 Documents will have its embedded hard drive automatically wiped unless the customer advises otherwise.
Where the customer advises that the hard drive is not to be wiped, a charge of £200 + VAT per machine applies.
Unused Consumables
On termination or expiry of an agreement, where consumables are not returned, MiD Solutions 4 Documents may charge the manufacturer’s list price for the estimated value of unused consumables.
Failed Delivery, Access and Additional Attendance
Where delivery or installation cannot take place because the customer is unable to accept delivery, access is unavailable, parking is not legally available, the site is unsafe or access is unreasonably obstructed, MiD Solutions 4 Documents may charge all costs incurred, including any additional delivery, storage, attendance or related costs.
Annual Fee Review
MiD Solutions 4 Documents reserves the right to review and adjust the fees and charges published on this page on 1 January each year.
Any revised fees will be published on this website and will apply from the effective date stated.
The fees published on this page should be read together with the Equipment Conditions and General Terms and Conditions.