Service Pricing & Additional Charges
The following Service Fees and additional charges apply to equipment supplied and services provided by MiD Solutions 4 Documents.
These charges form part of the Equipment Conditions and Service Terms applicable to your agreement.
Service Fees
Service Fees are calculated in accordance with the Order Form and our standard pricing schedule.
Service Fees may be charged as a Fixed Fee, a Per Page Fee, or a combination of both.
Per Page Fee
The agreed Per Page Fee includes:
- Preventative maintenance;
- Service and emergency calls during normal working hours;
- Spare parts; and
- Toner,
subject to the applicable toner coverage tolerances.
Paper, card, staples and other consumables are not included. Masters or stencil sheets are charged separately.
The toner coverage tolerance is:
- Black toner: 5%
- Colour toner: 15% in total, split equally at 5% for Cyan, Magenta and Yellow.
Where toner usage exceeds the applicable tolerance, the excess toner shall be charged at the manufacturer’s recommended retail price.
MiD Solutions 4 Documents may amend or introduce new tolerance limits. Any updated tolerance limits will be published on this website.
A minimum Per Page Fee may apply each month regardless of the number of pages produced.
Page Definition
For the purposes of calculating Per Page Fees:
- An A4 sheet is one page.
- Double-sided A4 is two pages.
- An A3 sheet is four pages.
OneStop Annual Fee
The annual OneStop fee is charged annually in arrears at the rate published on this website.
Network Support
Network support is charged monthly in arrears at the rate published on this website, unless the customer has opted out where applicable.
Remote support, connections, reconnections, changes or additions involving networks or devices may be charged at the current applicable rates.
Additional Training
Installation and connection includes up to two hours of training.
Any additional training is charged at MiD Solutions 4 Documents’ then-current charge-out rates.
Additional Service Charges
The following services are outside the agreed Service Fee and are charged at the applicable current rates.
Out-of-Hours Service Calls
Service calls outside normal working hours are charged at the applicable current rate.
Normal working hours are 9am to 5pm on a business day in England when the banks in London are open, excluding weekends and public holidays.
Repairs and Service Calls Outside the Service Plan
Service or repairs required for any reason identified as excluded under the Equipment Conditions, including damage, misuse, mishandling, neglect, abnormal operating conditions, faulty electrical supply, substandard supplies or toner, third-party alteration or repair, IT or network faults, failure to provide access, or other circumstances excluded under the Equipment Conditions, are charged at the applicable current rates.
Removal or Transfer of Equipment
Where MiD Solutions 4 Documents agrees to the relocation or transfer of equipment, additional costs reasonably incurred may be charged, including travel time, travel expenses and additional engineer attendance.
Inaccessible Equipment
Service calls during normal working hours where the equipment is inaccessible may be charged at the applicable current rate, unless MiD Solutions 4 Documents has been given at least 24 hours’ notice of the access requirements.
Additional Installation and Connection
Installation and connection includes connection up to 3 metres from the network point.
The customer is responsible for compatibility and any additional installation or connection requirements. Additional work may be charged at the applicable current rates.
IT and Network Faults
Calls or attendance relating to IT or network faults, network changes, third-party systems or other matters outside the MiD Solutions 4 Documents Service Fee may be charged at the applicable current rates.
Annual Inspection
Annual inspection of equipment is subject to an additional charge.
Equipment Return and Collection Charges
Where equipment is required to be returned following termination or expiry of an agreement, collection charges may apply.
The collection fee shall be no more than £250 per item and will be waived where the customer enters into a replacement agreement with MiD Solutions 4 Documents for equipment of an equivalent or superior specification.
Hard Drive Wipe
Equipment returned to MiD Solutions 4 Documents will have its embedded hard drive automatically wiped unless the customer advises otherwise.
Where the customer advises that the hard drive is not to be wiped, a charge of £200 per machine applies.
Unused Consumables
On termination or expiry of an agreement, where consumables are not returned, MiD Solutions 4 Documents may charge the manufacturer’s list price for the estimated value of unused consumables.
Failed Delivery, Access and Additional Attendance
Where delivery or installation cannot take place because the customer is unable to accept delivery, access is unavailable, parking is not legally available, the site is unsafe or access is unreasonably obstructed, MiD Solutions 4 Documents may charge all costs incurred, including any additional delivery, storage, attendance or related costs.
Current Charges
Where this page refers to an applicable current rate, then-current charge-out rate or published rate, the charge applicable at the time the relevant service or work is carried out shall apply.
The pricing published on this page forms part of the Service Terms and should be read together with the Equipment Conditions and General Terms and Conditions.